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Fox Head | 2011

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Welcome!

CUSTOMER SERVICE

SHIPPING INFORMATION

Orders will usually be despatched within 2-3 Working Days of your order being placed.

Shipping Costs

  • UK Standard Service £3.50
  • European Standard Service €10.00

Free shipping on orders over £50.

If you do not receive your items within 7 days (UK) and 14 (euro) please contact us

RETURNS AND EXCHANGES

We will gladly exchange unused merchandise OR issue a refund within 30 days of invoice date. Refunds/exchanges are only issued if the goods are returned with an authorised returns number from Customer Service and accompanied by the original receipt. Exchanges to an alternative product or size will be liable to a delivery charge, UK standard delivery service £3.50 gbp, European standard delivery service €10.00 eur. This 30 day satisfaction guarantee is only valid on products purchased from Fox Head Europe. Returned goods should be sent to Fox and be accompanied by a copy of the original invoice or delivery note. For any further clarification please phone Returns Department on +44 (0)191 4876100 or email info@foxheadeurope.com so we can assist you. Please see Warranty information, above, regarding clothing that has been used. (shipping charges to Fox are not reimbursed on returned items).

Holiday Season Purchases

The returns policy for items purchased during December is extended to the 31st of January. All other conditions stated above are still applicable.

SIZE CHARTS

If you are unsure about your size, compare your measurements to the CHARTS provided to determine the correct fit. These charts will give you a good idea of the size to order, but be sure to read special sizing information that may accompany an item description. Some merchandise dimensions may vary from the averages charted here.

Chest
Holding the tape firm and level, measure around the fullest part of the chest, just under the arms and around the shoulder blades.

Waist
With tape loose but level, measure at the height you prefer to wear your waistband.

Inseam
Take a pair of pants that fit you well and measure from the crotch to the bottom of the leg. For shorts, measure from the crotch to where the shorts will end.

Sleeve
With elbow slightly bent, measure from the centre of neck (backside), over point of shoulder, around elbow and down to the wrist.

Gloves
Hand measure should be taken around the fullest part of the hand not including the thumb. If right-handed, use right hand and vice versa.

Boots and Socks
Use your regular shoe size as a reference. Boots are in men's sizes.

Helmet
Helmet sizing should be taken around the largest part of the forehead. Contact us for specific information customerservice@foxheadeurope.com

WARRANTIES

Every product we sell is covered by a one year warranty.
Any product you wish to return must be accompanied by a Fox Head Europe RETURNS NUMBER. This unique number is available from Customer Service.
Any goods returned without an official authorised returns number will not be processed and will be returned to you at your cost.

If you ever have any defect in the workmanship of a Fox product at any time during the warranty period, we will repair or replace it free of charge (shipping charges to Fox are not reimbursed on warranty items).

Warranties cover defect of workmanship and fabrics, but do not cover normal wear of material. Products that are replaced will be replaced with the same size and model as those originally purchased. Returned goods should be sent to Fox and be accompanied by a copy of the original invoice. Please make sure that products returned for warranty are washed and clean.

Fox 30 Day Satisfaction Guarantee
We will gladly exchange unused merchandise OR issue a refund within 30 days of invoice date. Refunds are only issued if the goods are returned with an authorised returns number from Customer Service and accompanied by the original receipt. This 30 day satisfaction guarantee is only valid on products purchased from Fox Head Europe. Returned goods should be sent to Fox and be accompanied by a copy of the original invoice. For any further clarification please phone Returns Department on +44 (0)191 4876100 or email warranty@foxheadeurope.com so we can assist you. Please see Warranty information, above, regarding clothing that has been used. (shipping charges to Fox are not reimbursed on returned items)